Delivery Information

Find everything you need to know about our delivery charges, timescales, and how to track or report any delivery issues - for both UK and international orders.

Software Orders 

• We aim to deliver activation keys for downloadable software via email within 2-3 days of receiving your order.
• If you have not received your download within this timeframe, please check your junk or spam folder.

Still no email? Contact us at [email protected] for assistance.

Hardware Orders - Mainland UK 

Standard Charges

• £70 and under (ex VAT): £6.50 (+ VAT) delivery charge
• Over £70 (ex VAT): £9.50 (+ VAT) delivery charge
• Delivery charge shown clearly at checkout
• Shipped via Courier
• Despatch aim: 3–5 working days (Stock availability may affect timescales. If urgent, call 01457 819790 to discuss.)

Check your delivery and report any issues to [email protected] within 14 working days.

Exceptional Charges

• Large or heavy items such as REHAdapt Floor Stands, iPad trolleys, Inclusive Interactive Screens, and bubble tubes have higher delivery charges of £20, £35, or £100.
• Delivery charge noted on the product page and shown clearly at checkout.
• Shipped via Courier and tracking information will be emailed to you upon despatch.

Check your delivery and report any issues to [email protected] within 14 working days.

Hardware Orders - European & International

• Shipped via Courier and tracking information will be emailed to you upon despatch.

• Delivery charge shown clearly at checkout
• Duty and VAT charges payable directly to the Courier
• Delivery usually within 7 business days of despatch
• Despatch aim: 3–5 business days (Stock availability may affect timescales.)

Check your delivery and report any issues to [email protected] within 7 working days.